Frequently Asked Questions
How will I receive my ticket?
After booking, you will receive an instant email confirmation with your ticket as a printable PDF and a digital copy accessible from your MerryFlame dashboard.
Can I make a booking without creating an account?
Yes, most ticket bookings can be completed as a guest for speed and convenience. An account is only needed for certain promotions and saving bookings.
What payment methods are accepted?
We accept all major cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and secure bank transfers.
Is my personal data safe?
Absolutely. We are PCI-DSS compliant and use the latest encryption to protect all personal and payment data.
How do I change or cancel my ticket?
Simply contact our support team by email or phone with your booking reference. We’ll assist you in minutes.
Still Have Questions?
Our dedicated support team is here to help you every step of the way.
Contact Support